Terms & Conditions

✔ ("website/COMFORTSTAYZ") provides a platform to temporary accommodation providers ("Service Providers") to list their inventory on the website and allows you ("customer/you") to select and reserve Accommodation, based on the customer's personal preferences("Service").

✔ The term'temporary accommodation' includes but is not limited to hotels, motels, home-stays, hostels and bed & breakfast (collectively "Accommodation(s)").

✔ COMFORTSTAYZ acts as an intermediary between the customer and the Service Providers, that have listed their Accommodation on the website, for the purposes of reservation of such Accommodation. A reservation made through the website, is therefore a bipartite contract between the customer and the Service Provider. Therefore, the contractual terms and conditions of the Service Provider shall be applicable once a reservation has been made through the website. COMFORTSTAYZ only undertakes to share the relevant details of the customer to the Service Provider and a confirmation email on the Service Provider's behalf to the customer.

✔ While rendering the Services, all the information, related to a particular Service Provider, such as the tariff, availability, facilities & amenities, representative images (if any), etc., of a particular Accommodation, displayed on the website, are attributable to the respective Service Providers themselves and they are fully responsible for updating the same. The website cannot be held liable for any discrepancy in the said information. COMFORTSTAYZ does not guarantee the accuracy, completeness, correctness, suitability etc., of such information to the customer and cannot be held responsible in case the information is erroneous, inaccurate, untrue, incomplete, or misleading in name. The listing of an

Accommodation on the website does not constitute and should not be regarded as a recommendation and/or an endorsement of the quality, service level,qualification or rating of any Accommodation made available, to the customer.

Pricing and Tariff

✔ Accommodation(s) may be available on other websites at tariff lower than those displayed on the website, for any specific period. However, such lower tariff offered by the Service Provider/s could be subject to specific terms and conditions with respect to refunds, cancellations, etc. customers are advised to check the Accommodation and tariff details,Accommodation policy,booking and cancellation policy,thoroughly before making a reservation of an Accommodation.

✔ Obvious errors and mistakes (including but not limited to misprints) are not binding.

✔ All special offers and promotions on the website are marked as such.

General Terms of Use

✔ The primary guest (if it isnot the customer), must be atleast 18years of age, to be able to check-in to an Accommodation. Check-ins and check-outs are subject to Service Providers' policy and terms. Customers are advised to acquaint themselves with the relevant policies before making a reservation. In case a customer is denied check-in, the website will not be responsible and/or liable for the same.

✔ Early check-in or late check-out is subject to availability of Accommodation and the Service Provider may charge you additional tariff, subject to availability and upon Service Provider'ssole discretion. The check-in and check-out timings may change depending on seasonality and the respective Service Provider'spolicies.

✔ It is mandatory for customer to furnish photo identification at the time of check-in. According to government regulations,government issued photo identification has to be carried by every person above the age of 18 staying at an Accommodation. The identification proof include but not limited to: driving license, voter identification card, passport, or such other documents as the Service Provider may deem fit. Without a valid identification proof, the customer may not be allowed to check-in. Note - customer will note that PAN card will not be accepted as a valid identification proof.

✔ Service Provider reserves the right of admission onto their premises. Check-ins may be denied to unmarried/unrelated couples, based on the Service Provider's policies. Customer and his/her guests posing as a couple may be denied check-in in the absence of adequate proof of identification, of their marriage. Xenia Abode will be not be responsible for denial of check-in in such instances.Therefore, customer agrees no refund can be claimed from the website, in such circumstance(s).

Specific Terms Relating to Special Offers, Discounts etc.

✔ COMFORTSTAYZ may provide, from time to time, at its sole discretion, special discount offers ("Offers") on Accommodation reservation to its customers,that are applicable for a duration of time as provided in such Offers.

✔ With regards the above mentioned Offers, COMFORTSTAYZ reserves the right to:

  • discontinue and/or extend any offers, without assigning any reasons whatsoever, and without prior notice to the customer.
  • change/ amend/ add/ delete/ modify terms and conditions of any such offers without assigning any reasons whatsoever, without prior notice to the customer.
  • ✔ Customer acknowledges that he/she will not be personally notified of any such change/ amendment I addition /deletion/ modification to the offer.

    ✔ Customer is advised to check for any such change/ amendment I addition /deletion/ modification regularly.

    ✔ Customer hereby unconditionally agrees to all such changes/ amendments/ additions/deletions/ modifications.

    ✔ The offers will be applicable only on bookings made through

    ✔ Offer discounts may vary from one Accommodation to another. Customer is advised to verify the applicable Offered on a particular Accommodation, before applying the offer code.

    ✔ Offers are applicable only on the base fare of the tariff, unless stated otherwise.

    ✔ One offer cannot be combined with any other offer(s), unless stated otherwise.

    ✔ Offer is valid only for the reservations made by the customer for his/her persona l use, or for reservations made for his/her family.

    ✔ Offer is not valid for bookings made by travel agents.COMFORTSTAYZ reserves the right, without prior notice to the customer, to cancel reservations, which are not made in compliance with this condition.

    ✔ In addition to the general terms and conditions mentioned herein, offers may have other terms and conditions specific to such offer. The terms and conditions may include restrictions regarding cancellation and refund. Customer is advised to get accustomed, acknowledge and accept the same before availing any djscounts under any offers.Availing of an offer is at the discretion of the customer.

    ✔ All taxes, duties, levies and/or charges payable in connection with the benefits accruing under such special offers (if any), shall be borne solely by the customer, and COMFORTSTAYZ shall not be liable in any manner whatsoever for payment of any such taxes,duties,levies and/or charges.