Privacy Policy /Booking/ Terms & Conditions
Information Collection And Use:
While you are using our Site, we may request that you provide us with specific personally identifiable information. This information, which may include but is not limited to your name ("Personal Information"), is collected for the purpose of contacting or identifying you.
Security Measures:
Protecting your Personal Information is our paramount concern. ComfortStayz employs various hardware and software methodologies to ensure data privacy and security. However, it is important to acknowledge that ComfortStayz cannot guarantee the absolute security of any information disclosed online.
Cookies:
Users have the ability to manage their cookie preferences, including the refusal of all cookies or the receipt of notifications regarding their transmission, through their browser settings. It is important to note that our website uses cookies for data collection, and declining them may restrict access to certain functionalities.
MODIFICATIONS OF THE PRIVACY POLICY:
COMFORTSTAYZ reserves the sole discretion to periodically review, amend, or update its Website Policies and Terms & Conditions. This is done to ensure ongoing compliance with legal, regulatory, and industry standards, as well as to reflect changes in our services or operations. Users are strongly encouraged to regularly consult these sections of our website to remain apprised of any revisions. All modifications shall become effective immediately upon their publication herein.
Contact Us:
If you have any questions about this Privacy Policy, please
Rates and Pricing:
We retain the prerogative to modify pricing on our website at our sole discretion. Notwithstanding this, the price for any booking that has received official confirmation will be honored. All web site prices are shown in the chosen currency, utilizing exchange rates that are dynamically updated on a daily basis. Therefore, prices may vary day-to-day in alignment with foreign exchange fluctuations.
Credit /Debit /Travel Cards/ Online payments:
Our commitment to user privacy ensures that all credit/debit card details and personally identifiable information are strictly protected and will not be stored, sold, shared, rented, or leased to any third parties.
Cancellation Policy:
The definitive Rescissions and Modifications policies governing each accommodation request are precisely stipulated in your confirmation voucher. These policies are subject to rigorous variation, determined by your selected payment method and the classification of the reserved hotel.
Refund Booking Amendments Policy:
For bookings settled using a credit or debit card on this web platform, refunds are mandated to be processed solely to the originating payment account, precluding all other refund mechanisms No entitlement to a refund exists for unutilized nights or services; such refunds are issued strictly at the sole discretion of the Hotel/Supplier.
We strictly adhere to email as the sole official channel for all cancellation and modification requests. Verbal requests made by telephone will not be actioned. Furthermore, Comfortstayz shall not be held liable for any cancellation or modification conducted directly with the hotel. Be aware that any approved booking modification will necessitate the application of the current rates and associated terms
.
MINORS Restriction:
Eligibility to register for, utilize, or book the Products or Services available on this Site is restricted to individuals who are eighteen (18) years of age or older, or who have attained the age of majority in their jurisdiction of residence, whichever is greater.
Products/ Services:
Our platform facilitates the online provision of hotels, apartments, transfers, and various other essential non-air ground services to our clientele.
Hotel Star Ratings and Gradings Disclaimer:
Hotel star ratings and gradings, including those displayed on this website, are indicative classifications that may vary significantly by country, region, and the independent rating authority or system utilized. These ratings serve as a general guide to the level of facilities, amenities, and service typically offered by a property. The star ratings presented herein are primarily derived from classifications provided by our direct suppliers, official tourism bodies, or established hotel classification organizations; we do not undertake independent audits or validations of these classifications. A hotel's star rating should not be construed as an absolute guarantee of specific amenities, services, or luxury levels, as these can vary even within the same star category. Users are strongly encouraged to review detailed hotel descriptions, comprehensive amenity lists, and recent guest reviews in conjunction with star ratings to make an informed booking decision.
Complaint Resolution Policy:
For any concerns regarding the provision of a service, the issue must be brought to the immediate attention of the hotel, accommodation, or service provider during your stay or utilization of the service. This direct communication is essential to facilitate a prompt resolution.
In the event that the issue remains unresolved to your satisfaction by the direct provider, you are formally required to submit written notification to us via email within seven (7) days following the date of service. No investigation will be undertaken for complaints submitted beyond seven (7) days from the date of service.
Governing Law and Jurisdiction:
All transactions, purchases, disputes, or claims arising from or in connection with this website shall be governed by and construed in accordance with the Laws of India. The Courts of Chennai shall have exclusive jurisdiction over any such matter.